Terms & Conditions

Welcome to Vanamali Organic Farm. By accessing or using our website, browsing our products, or placing an order, you agree to the following Terms & Conditions.

1. About Our Products

Vanamali Organic Farm offers traditional, organic and homemade food products, including podis, traditional rice varieties, flours and other food products.

We take reasonable care to ensure that product descriptions, ingredients, images and other information displayed on our website are accurate. However, slight variations in colour, appearance, texture or packaging may occur because many of our products are naturally prepared.

2. Product Availability

All products are subject to availability.

We reserve the right to change product availability, product descriptions, pack sizes and prices at any time without prior notice.

3. Orders

When you place an order through our website, you agree to provide accurate and complete information, including your name, mobile number, delivery address and payment details where required.

An order is considered accepted only after it has been successfully confirmed by Vanamali Organic Farm.

We reserve the right to cancel or decline an order in circumstances such as product unavailability, incorrect pricing, suspected fraudulent activity or other genuine reasons.

4. Pricing and Payment

All product prices displayed on the website are subject to change.

Applicable delivery charges, taxes or other charges, where applicable, will be communicated or displayed before the order is completed.

Payments may be processed through third-party payment providers. We do not store complete payment-card or banking credentials on our website.

5. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Delivery timelines are estimates and may vary due to courier delays, weather, holidays, remote delivery locations or circumstances beyond our control.

Customers are responsible for providing a correct and complete delivery address and contact number.

6. Returns and Refunds

Because our products are food items, returns are generally not accepted after delivery.

If you receive a damaged, incorrect or defective product, please contact us within 24 hours of delivery with photographs or videos of the package and product.

Approved refunds or replacements will be handled according to our Return & Refund Policy.

7. Storage and Product Use

Customers are responsible for storing products according to the storage instructions provided on the product packaging.

Please check the product label for ingredients, best-before information and other relevant details before consumption.

8. Website Use

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities
Attempt to interfere with the website’s operation or security
Copy or misuse our website content, photographs, logos or branding without permission
Upload or transmit harmful or malicious content

9. Intellectual Property

The Vanamali Organic Farm name, logo, photographs, product descriptions, written content and other original website materials are owned by or used by Vanamali Organic Farm with appropriate rights.

They may not be copied, reproduced, modified or commercially used without prior permission.

10. Third-Party Services

Our website may use third-party services such as payment gateways, delivery partners, analytics services or other service providers.

Their services may be subject to their own terms and privacy policies.

11. Limitation of Liability

We take reasonable care in preparing and delivering our products. However, to the extent permitted by applicable law, Vanamali Organic Farm shall not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, incorrect information provided by customers, improper storage or misuse of products.

Nothing in these Terms & Conditions is intended to limit any rights or protections that cannot legally be excluded under applicable law.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

13. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be published on this page with the revised effective date.

14. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes shall be subject to the applicable jurisdiction of the courts in Tamil Nadu, India, subject to applicable law.

15. Contact Us

For questions, orders, customer support or privacy-related enquiries:

Vanamali Organic Farm